This conversation element sends clickable buttons back to the user aka clickers. Clickers or quick replies or suggestions are useful as they suggest the next possible directions to the user. Once the user clicks on any one of the clickers, the conversation will start flowing in the direction of the clicker.
Why clickers?
Clickers are useful when you want the conversation to span over a limited amount of topics. Without clickers, the end-user can reply with any text. Configuring your script to read any type of reply is a complex task. However, sending clickers back to the user makes it easier for them to decide what to reply with.
What happens when the clicker is clicked?
When you send a reply back to the user with clickers and the user clicks on any of them, the conversation starts flowing in that direction.
Let's suppose you have configured a clicker with two options: apples and oranges
When any of the options is clicked, the dialogue starts flowing in the direction of the clicker as shown below
How to Configure
- Step1
Click on the cog button over the clicker from the bot maker studio - Step 2
Fill in the following fields:
- Step 3
Once you have added all the clickers, press the button "Save and Close"
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