Channels

Channels or query origin

Channel is a bridge that brings all the queries from your end-user to the replidAI platform to generate an appropriate response. We use the terms "Channel" or "Query origin" to refer to a channel.

A channel connects your chatbot to your clients. Let's suppose, you have a Facebook page where you receive numerous queries. You already have created a chatbot and now you want that chatbot to respond to queries received on your page. This can be accomplished by linking your Facebook page with the repliedAI Facebook channel. Once the page is linked, all the queries will be sent to the chatbot.

Channel

Multiple channel support

You can configure multiple channels at repliedAI. Each channel gives you the ability to link the users from that platform with repliedAI auto-replies. 

Facebook Channel

Facebook channels enable you to connect your Facebook page subscriber with a repliedAI chatbot. Once these channels are configured, all the queries sent by your Facebook page users will be sent to the linked chatbot and an appropriate response will be generated according to the reply flow script. 

Website Channel (Only for Professional Tier Users)

Website channel, lets you connect your chatbot to your website users. To configure a website channel, you need to add a code snippet ( this code is available at the "channels" section in the repliedAI console)

Test Channel or Sandbox

You can use a test channel or Sandbox to test your chatbot before publishing it on a live channel. In order to use a Sandbox channel, you must have a Facebook account.