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Conversation Element: "Send message"

This conversation element sends out  a message back to the user 




Conversation element: send message


When to use this conversation element

"Send message" is the most used conversation element in any dialogue. Whenever a piece of information needs to be sent back to the user in the form of text, this conversation element can be used. Moreover, some of the popular use cases are:
  1. Sending out a greeting message. e.g. "howdy!"
  2. Give out some information. e.g. "Sorry, we are unable to find your order."
  3. Closing the dialogue. e.g. "See you soon."

How to configure it

Click on the cog button on this conversation element which will open a new window with the following fields
  1. Message Text
    You can type the message text that you want to display. 
    Please note, html code is not allowed  
  2. Add Variable (Main article variables)
    You can also use a variable in your message, e.g. If you want to display the username back to the user, you can type the message "Hi  [_UserName]", suppose if the end username is John then, this message will be displayed "Hi John".






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