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Showing posts from October, 2020

Conversation Element: "Save user input"

This conversation element lets you store end-user input into a variable (click here to learn more about variables). Why to "Save user input"? You may need to store user input for a number of reasons, like: fetch personal information like contact number and location and save that information so that the end-user is not asked to provide it again. improve user experience. e.g. you may store user information like age, hobbies etc. You can later use this information to show products that are relevant to that user. follow-ups. A user is asking for an update about their order. You can ask them for order information (like order ID etc) and save that information so that staff can follow up on that order and contact the end-user with an update.  Configuration Click on the cog button to configure the data input element, and follow the self-descriptive prompts to complete the configuration. You will be prompted to configure the following items: Field name Field descri

How to configure a product catalogue

Product Catalogue This conversation element lets you showcase your products as a carousel as shown below Configuration Click on the cog button ☸  to configure the product catalogue and follow the self-descriptive prompts to complete the configuration. For each product, you will be prompted to configure the following items: Field name Field description Product image This image will be displayed with your product details Product Name Use this field to discribe a name of your product e.g. This field will be displayed in bold characters and will catch user attention. Name can only have letter or number and should be between 4 and 20 charcters long Correct : My product, Product_1, New product, New.Product Incorrect: Product(1), Product\1 etc. Product Description

Conversation Element: "Send message"

This conversation element sends out  a message back to the user  When to use this conversation element "Send message" is the most used conversation element in any dialogue. Whenever a piece of information needs to be sent back to the user in the form of text, this conversation element can be used. Moreover, some of the popular use cases are: Sending out a greeting message. e.g. "howdy!" Give out some information. e.g. "Sorry, we are unable to find your order." Closing the dialogue. e.g. "See you soon." How to configure it Click on the cog button on this conversation element which will open a new window with the following fields Message Text You can type the message text that you want to display.  Please note, html code is not allowed   Add Variable (Main article variables ) You can also use a variable in your message, e.g. If you want to display the username back to the user, you can type the message "Hi  [_UserName]", suppose if the en